Refunds and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are are special order item or outside our standard product range.

To complete your return please email sales@heatshrinkcompany.co.uk along with your Order number and details of the items your looking to return.

There are certain situations where only partial refunds are granted:

Any item that is returned more than 30 days after delivery

Understanding Our Refunds and Returns Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@heatshrinkcompany.co.uk

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@heatshrinkcompany.co.uk

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Eligibility for Refunds and Returns

Our Refunds and Returns Policy is designed to provide customers with a clear understanding of which products are eligible for refunds or returns. Generally, items must be returned within 30 days of purchase in their original condition and packaging. Products that are damaged or used cannot be accepted. This ensures that both the customer and our business are protected and can maintain satisfaction with the transaction. We encourage you to review the specific product details for any exceptions to this rule before making a purchase to avoid any inconvenience.

How to Initiate a Return

Starting a return under our Refunds and Returns Policy is simple and straightforward. Customers should first contact our customer support team with their order number and reason for return. Once approved, a return shipping label will be provided. It’s important to pack the item securely to prevent damage during transit. Following these steps helps speed up the process and ensures a smooth return experience. We aim to handle all return requests promptly and keep customers informed throughout the process.

Processing Refunds and Timeline

After we receive the returned item, our Refunds and Returns Policy outlines the refund processing procedure. The returned goods will be inspected for their condition before a refund is authorized. Refunds are usually processed within 7-10 business days and will be issued using the original payment method. Customers will receive a notification once the refund is complete. This clear timeline helps set expectations and gives customers peace of mind when returning their orders.